From your documents
It answers from your website and your documents. Not from whatever it read somewhere.
Features
Everything that's in it.
The complete catalogue. Most of it costs nothing — you only pay for what the AI answers.
Half of your visitors have a question. Hardly any of them write an email. They just leave.
In five minutes
How it works
No training, no intent builder, no decision trees.
1
Enter your address
We read your website — pages, products, prices, FAQ.
2
Paste one line
In any website builder, in any shop. Copy, save, done.
3
Ready
Chat with your visitors — and let the AI take over when you don't have time.
Giving answers
It answers from your documents — not from the internet.
Everything in this section belongs to the AI. The free account includes 100 answers a month for it.
The answer starts immediately
Word by word, as it's written — instead of a blinking dot-dot-dot.
It remembers the conversation
It keeps track of what you're talking about — “and in blue?” makes sense to it.
In the visitor's language
Twelve languages in the interface — and it answers in the language the question was asked in.
Progress bar for long answers
The visitor sees that something is happening — instead of leaving.
Choice of model
Standard is enough for most. If your questions are trickier, you switch on a stronger model.
House rules for the bot
Tell it how to behave: advise rather than sell, never name prices, always recommend the dealer.
Corrections beat documents
It says something wrong? Type one line and it's gone — immediately, without touching your documents.
AI disclosure
Asked directly, it says it's an AI. Satisfies the disclosure duty of the EU AI Act without you having to think about it.
Abuse brake
Rate limit per visitor, monthly answer budget, block function. A script kiddie can't blow up your invoice.
Building knowledge
Enter your address. It reads your website and knows its way around.
No training, no intent builder. It finds your sitemap, loads the pages, pulls out the text and sorts it into segments: products, prices, shipping, service, FAQ, contact, legal.
- Structured product data — prices and availability are right because they come from your site
- Upload documents — drag in the manual, done
- Sitemap watch — your website changes, so does what it knows
- Missed questions — it gets better every week, from the questions your customers really ask
- Instant replies for the starter buttons — the three most common questions with no delay and no cost
- Check the knowledge base — you see exactly what it knows
dashboard / knowledge
142 pages read
manual.pdf
38 products
!
Correction
forbid: delivery time 24 hours
?
Missed question
“Are replacement seals available separately?”
Made-up example data — this is what the knowledge base looks like in the dashboard.
When a human has to take over
A full live chat — included.
Everything in this section is part of the free account, with no limit on conversations.
dashboard / conversation
Could I speak to someone?
Handover summary
Visitor is asking about a spare part for model 24, built in 2019.
Shipping to AT clarified. Open: availability.
✨
Copilot draft
“The part is in stock, shipping tomorrow …”
Made-up example data — this is what the handover looks like in the dashboard.
Handover to a human
Press a button — or just type it, in any language. The bot steps back, you take over.
Live chat in the dashboard
Messages arrive with no delay — no reloading, no waiting.
Alarm until someone reacts
A repeating sound in the dashboard; you set the interval and the duration. You won't miss an enquiry.
Push to your phone
Even when no dashboard tab is open. The dashboard can be installed as an app.
Copilot ✨
Drafts the next answer from the history and the knowledge base, with uncertain passages marked. The draft is there, you press send.
Handover summary
You step in and know what it's about in ten seconds.
Typing preview
You see what the visitor is typing — and can answer before the question is finished.
Canned replies
“/” in the reply field opens your saved snippets. The standard answer is two keystrokes away.
Automatic translation
Both ways, switchable per conversation. You write German, the customer reads Polish.
Assign to a colleague
The specialist question goes to the specialist.
Read receipts
“Seen ✓✓” as soon as the visitor has read it.
Opening hours
With time zone, public holidays, company holidays and an “open now / closed now” switch. Outside your hours the visitor gets the email form straight away instead of waiting.
Email tickets
When nobody takes over: the visitor leaves their email, the whole transcript goes to your support address. No enquiry gets lost — not even at night.
dashboard / visitors
MK
Visitor from Vienna
/pricing · for 4:12 min · Chrome
SB
Visitor from Hamburg
/product/valve-24 · for 1:38 min
TN
Visitor from Zurich
/shipping · for 0:24 min
Made-up example data — this is what the list looks like in the dashboard.
Understanding visitors
You see who is on your site right now.
- Live visitor list — with page, location, browser and time on site
- Start the chat yourself — you see someone on the pricing page for the third time, you say hello
- Proactive greeting — the friendly nudge, where it fits
- Visitor info panel — current page, page history, system, location from the IP (can be switched off); email and phone number are picked up from the conversation text
- Earlier conversations — linked automatically by email or phone number
- Contacts — chats turn into an address book
- Notes & tags per conversation
- Blocking — messages from blocked visitors are discarded silently
Look and wording
The chat looks like your brand, not like ours.
Brand colour
Your colour, not ours.
Position left or right
Wherever it fits better on your site.
Ten mascots — or your own picture
Pick a face. Or upload yours.
Every text editable per language
Title, subtitle, greeting, quick replies, opening-hours text — in all twelve languages. Every word is yours.
Ask for the name before the chat
Can be switched off. The name shows up in the dashboard, in the ticket emails and in the greeting.
Images and files in the chat
Visitors can send photos — type plate, error message, damage. One photo says more than three follow-up questions.
Twelve interface languages
German, English, French, Spanish, Dutch, Danish, Polish, Czech, Slovak, Slovenian, Croatian/Bosnian/Serbian, Hungarian.
The interface follows your site automatically, otherwise the browser. You can also fix one language.
The answers are not limited to twelve languages — the bot answers in the language the question was asked in.
Statistics
- Conversations per day over 30 days, peak times, share of chats taken over, tickets, live visitors
- Customer satisfaction: 👍/👎 with a comment after contact with a human
- Where the chats come from — from what the conversation brings along anyway. Nothing extra is tracked.
- Usage: answers this month against the budget you set
Setup and team
Four steps, one line of code.
Setup assistant
Sign in → website address → “we read your website” → “does this look right?” → copy the snippet.
Magic link
No password the first time. No “forgot password” on day one.
One line of code
Works in WordPress, Shopify, Shopware, Wix, TYPO3, Webflow — in any builder with an HTML field.
Install detection
The system notices when the widget has really loaded for the first time. You see green when it's running.
Invite your team
Invitation by email, with roles: owner, administrator, read only.
Your own profile
Photo and display name — the visitor sees who they're talking to.
Your own SMTP server
The ticket emails come from your address, not ours. With a test button.
Common questions
What you're wondering right now
Where's the catch?
There's a small “with ChatFlamingo” note in the chat window, and the free account is limited to three colleagues and one website. Nowhere else.
Do I have to train the bot?
No. It reads your website. You can upload extra documents — but you don't have to.
What if it says something wrong?
You write the correction into a field and it applies from the next answer onwards. You can also forbid it individual statements entirely.
Does this work with WordPress, Shopify, Shopware, Wix or Webflow?
Yes. Anywhere you can paste one line of HTML — the guides per platform are ready.
Can I read along and take over myself?
Yes, at any time. You get a message on your phone when someone asks for a human.
Which languages?
The interface in twelve. Answers in the language the question was asked in.
Is there WhatsApp?
Not yet. ChatFlamingo lives on your website.
Where is my data?
In your own database, not in a shared pot. You set the retention periods yourself. Details on the GDPR page.
How long does setup take?
Reading the website takes one to two minutes. Pasting the line takes as long as your builder needs to save.
Questions about billing are answered on the pricing page.